Right of Withdrawal (Returns Policy)

Pursuant to Legislative Decree 206/2005 (Consumer Code), the buyer has the right to withdraw from the purchase without any penalty within 14 calendar days from the moment they physically receive the product at home.

Condition of integrity: 

• The right of withdrawal only applies if the product is returned in perfect condition, sealed and never opened; in the condition in which it was received.

• If the factory seals (e.g. Bandai adhesive tapes, Hot Toys seals, brown stickers) are cut or removed, the item will be devalued by up to 100% of its initial value (Art. 57, paragraph 2, Consumer Code). In such a case, a refund cannot be granted or will be significantly reduced.

Return Method:

The shipping costs for returning the item are entirely borne by the buyer. The refund will be processed within 14 days from the moment we receive the product and verify its absolute integrity.

Manufacturing Defects:

In the case of internal manufacturing defects (e.g. broken joints inside the sealed box, missing parts in the sealed blister, coloring defects), we will provide assistance by opening a case with the official distributor for the replacement of the part or figure, where possible and according to the manufacturer's timelines and the manufacturer's corporate policy.